Well, we are probably pretty unique in that we treat our tenants every bit as importantly as we do our landlords and we want you to be happy with our service and your new home.
It’s quite a simple philosophy really, but it is surprising how many new tenants come to us with horror stories of how badly they have been treated by some private landlords and other Letting Agents.
A lot of tenants come to us through referrals from friends who have had a positive experience with us and we like to think that from our first contact onwards, we build a professional relationship that you can trust.
Our philosophy is that we would not ask you to live somewhere that we would not live in ourselves. It’s as simple as that!
Most likely, your first contact with us will be to ask for information on one of our advertised properties. We will go through a series of questions with you so that you are aware of what the referencing process entails and the suitability of the property.
We will arrange for one of our experienced Lettings Negotiators to meet you at the property who will expertly guide you and answer any questions you may have. We make sure that you are fully aware of all the implications and requirements as it is important that you fully understand all aspects of the tenancy and any special requirements the landlord may require.
We arrange viewings as quickly as possible and at times to suit, bearing in mind we are respectful to any existing tenants in occupied properties and always give at least the required 24 hours’ notice for access and get agreement from the tenant before calling.
Some of our Landlords allow pets and where this is possible it is mentioned in the advertising details. You would need to tell us what pet you have and sign a separate Pet Disclaimer document and the Landlord may ask for additional pet rent according to the Tenant Fees Act 2019.
Since October 2015 and the introduction of the Immigration Act 2014, we have a legal duty to carry out Right to Rent checks for every tenant wishing to take a tenancy. This means we have to meet face to face and see certain documents depending on your Nationality. For example this would be a passport or if this is not available a driving licence and birth certificate but we will advise you fully at this time so you know what you need to bring in.
Once the Right to Rent checks have been completed, you will be asked to complete referencing which is completed by an independent referencing company. You will be sent a link to the online application.
From this moment on, no further viewings on the property will take place until the outcome of your referencing is known. We also do not ask you pay a deposit or sign any Tenancy Agreements until you have had time to think about everything and that you are 100% sure that you wish to proceed.
The easiest way to pay is online through your Bank or we do have card payment facilities. Card payment facilities through World Pay.
There are no administration, set up or booking fees for you to pay, only the deposit. The deposit is secured with the Deposit Protection Service (DPS) so you will have peace of mind that your money is safe.
Your Tenancy Agreement will initially be for a fixed six month term and thereafter it will roll over to a statutory periodic tenancy. There are no re-let fees involved with this.
We will agree a suitable date for you to move in, and this is usually best to be close to your pay day. You will need to come to our Offices to make sure all the necessary documents have been completed and returned by you and for you to sign this confirmation including for the collection of the property keys.
Rents will be payable calendar monthly from your move-in date and from both points of view, we have legal obligations we must adhere to, and the continued payment of rent is essential and if difficulties arise which affect your ability to pay, it is so important that you contact us as soon as you can as we can then hopefully work out a way forward.
It is a fact of life that things can and do occasionally go wrong. Roofs can leak and things can break down and we are here to help. All faults must be reported by using our Fault Reporting online form on our Home page under the Tenant tab. Please note: only Emergency problems will be accepted over the phone, as all other problems must be submitted through the Fault Report on our website. You will be issued with a reference number once the form is submitted so you will always have a record of any report. We do ask that you be as specific as possible so that we can quickly assess the problem and have it rectified for you as soon as possible. You will also be given out of hours emergency contact details just in case you need this service.
When you move in, you will be given a detailed property Inventory listing all the fixtures, fittings and furnishings and also listing the Utility meter details and readings. We take many photographs and we encourage you to take your own too so that when it’s time to move out there is hopefully no dispute. You will be asked to check through the information, retain one copy and return the other one.
We will arrange to carry out periodic visits during the tenancy and it’s always nice if you can be in when we call but it is not essential as if you agree we can come in if you are out, we will bring keys with us. We will need to check on the condition of the house to make sure everything is ok, but you should not wait for this visit to report any problems as this should be done as soon as they occur.
At the end of the initial fixed term period, the tenancy will roll over into a periodic tenancy.
Ending a tenancy generally means you will give at least one month’s notice but it depends on when you moved in and the details would be according to the terms and conditions in your tenancy agreement. Prior to leaving we will arrange to come to the property to see you to go through the end of tenancy procedures to make sure you know what you need to do. You will need to return your leaving form giving us your forwarding address for the deposit return and also the details of the Utility suppliers. If you have any queries or are unsure about anything you must tell us to make sure things will go smoothly.
We are keen to get this back to you as soon as possible but it will depend entirely on the condition you leave the property and the return of your property keys and requested information. The deposit will be returned to you by the DPS once agreement has been reached by both of us.